FAQ
We have compiled a convenient overview of the most frequently asked questions for you. Can't find the answer to your question? Don't hesitate to contact our customer service!
We are available 24/7. Please contact us via the contact form to schedule an appointment.
Yes, payment with a credit card is possible. All our trucks are equipped with a mobile card reader that accepts all major debit cards and credit cards.
Cash payment is possible. However, for your safety and ours, we kindly request that if possible, you make payment using a debit card.
Contact us via the contact form, and we will get in touch with you as soon as possible.
Please contact us via the contact form. Make sure to include your invoice number and details about what you believe is incorrect on the invoice. Our financial department will get in touch with you as soon as possible.
Are you in a dangerous location? For example, on a highway or a provincial road without a shoulder? In that case, dial 1-1-2 immediately and ensure that you find a safe spot for yourself, like the roadside, away from moving traffic. The 1-1-2 operator will ensure that help is dispatched to your location. In other situations, prioritize your own safety first and call Ada Mobility. We'll be with you shortly!
A towing regulation for vehicles heavier than 3500 kg falls under the category of heavy recovery, and hourly rates apply for such cases.